Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use https://nlha.co.za (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the some or all of the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • “Analytic tools”, such as Google Analytics, are used to analyze data and extract actionable and commercially relevant information that we use to increase results or performance of the Site..

Additionally when you make a sign-up, purchase or attempt to make a purchase through the Site, we collect certain information from you, including information such as your name, billing address, shipping address, payment information, email address, and phone number.  Herein we refer to this information as “Customer/Visitor Information.”

When we talk about “Personal Information” in this policy, we are talking both about Device Information and Customer Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Customer/Visitor Information that we collect generally for internal company purposes to improve our customer engagement. Additionally, we use this Customer/Visitor Information to:

  • Communicate with you;
  • Review and screen for potential risk; and
  • to provide you with information or advertising relating to our products or services, if so indicated by you.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
 

In general we do not share your Personal Information with third parties, except where a third party assist us to perform the functions as described above.  For example, we might use SurveyMonkey to drive our business forward by capturing the opinions of our customers ans the Site visitors.– you can read more about how Survey Monkey uses your Personal Information here:  https://www.surveymonkey.com/mp/legal/privacy-policy.  We may also use Google Analytics, or similar analytic tools, to help us understand how our customers and visitors use the Site — you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy.  You will at all times have an option to opt-out of any third party system or tools we use.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or any other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with (targeted) advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising at any time.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to access personal information we hold about you and request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests. Please note that your information may be transferred to, or processed in, countries outside of South Africa, including Europe, Canada and the United States. Irrespective of the latter, the privacy laws of South Africa will prevail.

DATA RETENTION

When you use, visit or subscribe to the Site or any third party service through the Site, we will maintain your information, unless and until you request us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18 years.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our business practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, or lodge a request, please contact us by e-mail at info@nlha.co.za